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Refund policy

Return & Refund Policy of Tazteit

 

Please allow 1-2 weeks for your return to be processed.

Discounted items are not eligible for a return.

Tazteit will not issue refunds for products purchased through other entities, such as distributors or retail partners.

Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.

Items that are not refundable;

Returned coffee is not accepted as it is a perishable item unless there was an issue such as a damaged delivery. Any express shipping where applicable is not refunded. Express shipping is Next Day Air, 2nd Day Air, 3 Day Select, and other overnight or express shipping services that may have been requested by you. Ground shipping is not refunded unless our shipping department was at fault and your order arrived damaged.

Time is of the essence. If you receive your order and notice the order is damaged you must contact us within 48 hours for an exchange. No exchanges or returns will be accepted after 48 hours.

- Coffee beans

- Ground Coffee

- Items on sale

What if the order never arrives?
If the item was never delivered we will verify status through the shipment tracking number. If the tracking number shows delivery we will not refund the order total or offer a replacement. For further information on this policy please review our Terms & Conditions.

We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.